Last updated: July 2026
peak-perch is committed to protecting your personal data in accordance with the UK General Data Protection Regulation. This page provides detailed information about your rights and how we comply with data protection requirements.
Data controller information
peak-perch acts as the data controller for personal information collected through our website and services.
Data Controller: peak-perch
Address: 47 Waterside Lane, Liverpool L3 4BN, United Kingdom
Contact: [email protected]
Your GDPR rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to be informed
You have the right to clear, transparent information about how we use your personal data. This information is provided through our Privacy Policy and this GDPR page.
Right of access
You can request a copy of the personal data we hold about you. This is known as a Subject Access Request. We will provide this information within one month of your request.
Right to rectification
If your personal data is inaccurate or incomplete, you have the right to have it corrected. We will make the necessary changes and inform any third parties with whom we shared the data.
Right to erasure
Also known as the right to be forgotten, you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to restrict processing
You have the right to request that we limit the way we use your data in certain situations, such as when you contest the accuracy of the data.
Right to data portability
You can request that we transfer your personal data to another organization or provide it to you in a commonly used format.
Right to object
You have the right to object to certain types of processing, including direct marketing and processing based on legitimate interests.
Rights related to automated decision making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision making processes.
Exercising your rights
To exercise any of these rights, please contact us using the following methods:
- Email: [email protected] with the subject line "Data Protection Request"
- Written correspondence to: peak-perch, 47 Waterside Lane, Liverpool L3 4BN, United Kingdom
We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you of any delay.
What we need from you
To process your request efficiently and securely, we may need to verify your identity. Please provide:
- Full name
- Email address associated with our services
- Description of your request
- Any reference numbers from previous bookings or correspondence
Legal basis for processing
We only process your personal data when we have a legal basis to do so:
- Contractual necessity: Processing required to provide our travel services
- Legal obligation: Processing required to comply with laws and regulations
- Legitimate interests: Processing necessary for our business operations while respecting your rights
- Consent: Processing based on your explicit permission, which you can withdraw at any time
Data protection principles
We adhere to the following data protection principles:
- Lawfulness, fairness, and transparency: We process data legally and openly
- Purpose limitation: We collect data for specific, legitimate purposes
- Data minimization: We only collect data that is necessary
- Accuracy: We keep data accurate and up to date
- Storage limitation: We retain data only as long as necessary
- Integrity and confidentiality: We protect data with appropriate security measures
- Accountability: We take responsibility for compliance and can demonstrate it
Data breach notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk to you, we will also notify you directly without undue delay.
Third-party data processors
We work with carefully selected third-party service providers who process data on our behalf. These processors are contractually bound to:
- Process data only according to our instructions
- Maintain appropriate security measures
- Comply with GDPR requirements
- Assist us in meeting our GDPR obligations
International data transfers
When we transfer your data outside the United Kingdom, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK authorities
- Adequacy decisions recognizing equivalent data protection standards
- Other legally approved transfer mechanisms
Complaints and concerns
If you have concerns about how we handle your personal data, please contact us first so we can address the issue. If you remain unsatisfied, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Updates to this information
We review and update our GDPR compliance information regularly to reflect changes in regulations or our practices. Please check this page periodically for the most current information.